Publication detail

Utilization of the Research of the Customer's Behaviour in Warranty Planning

VINTR, M.

English title

Utilization of the Research of the Customer's Behaviour in Warranty Planning

Type

Peer-reviewed article not indexed in WoS or Scopus

Language

en

Original abstract

The article deals with current problems of two-dimensional warranty. Primarily is focused to problems of estimation of an instant of warranty period expiration. During a warranty period, usage of every product is different, so it is evident that it is difficult to determine in advance at which instant a warranty period expires. The article outlines a solution of this issue. The results of the customer's behaviour research in terms of mileage per one year are presented. The example of use of achieved information to plan warranties is shown in the article.

Keywords in English

Warranty, Warranty period, Customer, Estimation

Released

2006-10-19

Publisher

Kaunas University of Technology

Location

Kaunas

ISBN

1822-296-X

ISSN

1822-296X

Journal

Transport Means

Volume

10

Number

1

Pages from–to

60–62

Pages count

3

BIBTEX


@article{BUT43715,
  author="Michal {Vintr}",
  title="Utilization of the Research of the Customer's Behaviour in Warranty Planning",
  journal="Transport Means",
  year="2006",
  volume="10",
  number="1",
  pages="60--62",
  issn="1822-296X"
}