Detail publikace

Utilization of the Research of the Customer's Behaviour in Warranty Planning

VINTR, M.

Anglický název

Utilization of the Research of the Customer's Behaviour in Warranty Planning

Typ

Článek recenzovaný mimo WoS a Scopus

Jazyk

en

Originální abstrakt

The article deals with current problems of two-dimensional warranty. Primarily is focused to problems of estimation of an instant of warranty period expiration. During a warranty period, usage of every product is different, so it is evident that it is difficult to determine in advance at which instant a warranty period expires. The article outlines a solution of this issue. The results of the customer's behaviour research in terms of mileage per one year are presented. The example of use of achieved information to plan warranties is shown in the article.

Klíčová slova anglicky

Warranty, Warranty period, Customer, Estimation

Vydáno

2006-10-19

Nakladatel

Kaunas University of Technology

Místo

Kaunas

ISBN

1822-296-X

ISSN

1822-296X

Časopis

Transport Means

Ročník

10

Číslo

1

Strany od–do

60–62

Počet stran

3

BIBTEX


@article{BUT43715,
  author="Michal {Vintr}",
  title="Utilization of the Research of the Customer's Behaviour in Warranty Planning",
  journal="Transport Means",
  year="2006",
  volume="10",
  number="1",
  pages="60--62",
  issn="1822-296X"
}