Detail publikace

After-Sales Management of Product Warranty

VINTR, Z. VINTR, M.

Anglický název

After-Sales Management of Product Warranty

Typ

Stať ve sborníku v databázi WoS či Scopus

Jazyk

en

Originální abstrakt

The article presents a stochastic model based on knowledge of basic reliability and maintainability measures, which enables predicting time development of number of product failures during the warranty period and requirements for working capacities and financial resources to provide repair of products during the warranty period. Application of this model requires knowing basic reliability and maintainability measures of the product. It is assumed that values of these measures will be determined based on the tests of product, experience with similar products, use of the database of information on reliability, experts estimates, etc. Based on this assumption, it can be expected that actual development of number of failures during the warranty period and of other studied values, in a certain way, will always differ from the predicted development with the use of proposed model. Therefore, the article also includes a proposed system of continuous monitoring of sales returns development and its comparison with predicted development.

Klíčová slova anglicky

Costs, management, reliability, warranty.

Vydáno

2004-10-18

Nakladatel

Institute of Electrical and Electronics Engineers

Místo

Piscataway, USA

ISBN

0-7803-8519-5

Kniha

Proceedings of International Engineering Manangement Conference 2004

Strany od–do

199–193

Počet stran

5

BIBTEX


@inproceedings{BUT12824,
  author="Zdeněk {Vintr} and Michal {Vintr}",
  title="After-Sales Management of Product Warranty",
  booktitle="Proceedings of International Engineering Manangement Conference 2004",
  year="2004",
  pages="199--193",
  publisher="Institute of Electrical and Electronics Engineers",
  address="Piscataway, USA",
  isbn="0-7803-8519-5"
}